Customer Support – reliable assistance for museums and cultural institutions

expona-ti Customer Support is designed to provide museums and cultural institutions with competent and prompt assistance at all times. Our goal is to not only support you with technical queries but also to help you optimise your daily operations and effectively use our software solutions. With an experienced support team and a comprehensive range of services, we ensure your operations run smoothly, and you can fully leverage the potential of our products.

Key features of expona-ti Customer Support

24/7 support for all inquiries

expona-ti offers reliable around-the-clock support, ensuring that your institution is always well taken care of. Whether you need help with technical issues, module usage, or optimisation tips, our team is available at any time.

Multiple support channels

You can reach us through various channels – whether by phone, email, or through our online support portal. This allows you to choose the most convenient channel to receive fast and targeted assistance.

Dedicated Account Manager

We provide you with a dedicated account manager who understands the specific needs and challenges of your museum. Your account manager ensures that all requests are handled efficiently and issues are resolved quickly.

Technical support and troubleshooting

Our technical support team is highly qualified and offers fast solutions for technical challenges. From software updates to troubleshooting and setting up new systems, we help you keep operations running smoothly without interruptions.

Training and onboarding

To ensure your team uses our software efficiently, we offer comprehensive training and onboarding sessions. We train your staff on using various expona-ti modules and provide tailored solutions to meet your museum’s specific needs.

Maintenance and system updates

expona-ti provides regular system updates to ensure that your software is always up-to-date. Our team monitors the systems proactively and performs maintenance to ensure optimal performance and security.

Fast response times

We understand the importance of resolving issues quickly. That’s why we guarantee quick response times to ensure your concerns are addressed immediately. Our goal is to minimise disruptions to museum operations.

User-friendly support platform

Through our user-friendly online support platform, you can easily submit requests, track the status of your support tickets, and access a comprehensive knowledge base that includes frequently asked questions and guides.

Customisable service packages

Our support services are flexible and can be tailored to meet the specific needs of your institution. From basic technical assistance to premium services, we offer the right package to suit your requirements.

Customer feedback and continuous improvement

We value customer feedback and use it to continuously improve our services. Your input helps us optimise our support processes and ensure that our service meets your needs.

Benefits for museums and cultural institutions

Ticketing-Lösungen für Museen
1

Reliable support

24/7 availability ensures that your museum is always well-supported.

2

Efficient problem-solving

Quick response times and skilled technical support guarantee that issues are resolved immediately.

3

Proactive System Management

Regular updates and maintenance ensure your systems function smoothly and are always up-to-date.

4

Tailored Training

Training and onboarding sessions help your team use the software efficiently, optimising museum operations.
Ticketing-Lösungen für Museen

With expona-ti Customer Support, museums and cultural institutions receive reliable, knowledgeable, and flexible assistance that ensures daily operations run smoothly and our solutions are fully utilised.